Download Leadership for Great Customer Service Book

Leadership for Great Customer Service PDF
By:Thom A. Mayer,Robert J. Cates
Published on 2014 by

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Forewords by Chuck Lauer and Tom Peters The successful first edition of Leadership for Great Customer Service has become a definitive source for healthcare leaders seeking to transform their organizations' approach to elevating and sustaining service excellence. The authors have continued to be highly sought-after speakers on customer service in healthcare since the book's publication ten years ago and have consulted with more than 100 healthcare institutions in that time, adding to the content and case studies of this new edition. This thoroughly updated edition has been expanded to include practical applications and techniques that build on the well-recognized content of the first edition. This entertaining yet practical guide presents the authors' model for achieving customer service excellence in three parts: Framing the Customer Service Mandate: Address the |why| before the |how,| and develop a greater understanding of your patients and their expectations. Survival Skills for Achieving Great Customer Service: Make the customer service diagnosis, negotiate and resolve expectations, and create |moments of truth| that drive customer experience. The A-Team Tool Kit: Explore the types of dialogue and behaviors displayed by A-Team versus B-Team members, coaching tips, the importance of scripts, and how to reward champions to leave a legacy for your organization. New to this edition are a highly pragmatic set of tools, known as |The A-Team Tool Kit,| which spans ten chapters. The A-Team Tool Kit puts evidence-based applications, guidelines, techniques, and advice in your hands to achieve service excellence. Also provided in this edition is a summary of Survival Skills at the end of each chapter.

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Book which was published by since 2014 have ISBNs, ISBN 13 Code is 9781567936421 and ISBN 10 Code is 1567936423

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Download Patients and Telephones Book

Patients and Telephones PDF
By:Franklin K. Ackerman (Jr.)
Published on 1963 by

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Download Hospital Administration Project, Japan Book

Hospital Administration Project, Japan PDF
By:Edwin L. Crosby,World Health Organization
Published on 1956 by

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Download Medical Disaster Response Book

Medical Disaster Response PDF
By:David Goldschmitt,Robert Bonvino
Published on 2009-05-22 by CRC Press

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While the job of a clinician in a disaster scenario is to save lives without regard for the cause or rationale for the injury, medical and emergency professionals who understand the diverse aspects of a disaster are better equipped to respond effectively. Giving emergency personnel the tools they need to perform in catastrophic situations, Medical Disaster Response: A Survival Guide for Hospitals in Mass Casualty Events addresses the critical planning and response issues surrounding a mass casualty disaster before, during, and after the event. The book presents the fundamental components of a comprehensive medical disaster management plan that provides readers with a framework for developing individual policies to suit their particular institution. It examines natural, man-made, and terrorist disasters, and offers insight into the different strategies required for distinct scenarios, as well as the need to be prepared for the cascade effect of secondary events resulting from the original disaster. Real case studies examining medical disaster response This volume provides a powerful and unique case example through a chronology of the events of September 11th, offering a firsthand account and insight into the quintessential test case for disaster response effectiveness. It also profiles other notorious events—including Hurricane Katrina, the Madrid bombings, the SARS outbreak in 2004, and the sarin gas attack in Tokyo in 2005—as seen through the eyes of the expert contributors who witnessed and responded to these tragedies. The book presents the lessons learned from these events by the contributing authors who acted on the front lines of the medical disaster response. It is a valuable reference manual for emergency planning, response, and healthcare professionals to confront future disasters and help prevent and mitigate destruction and unnecessary casualties.

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Download Guidelines for the Development of a Quality Assurance Audit System for Hospital Dental Programs Book

Guidelines for the Development of a Quality Assurance Audit System for Hospital Dental Programs PDF
By:Howard L. Bailit,American Dental Association. Office of Quality Assurance
Published on 1983 by Amer Dental Assn Health Foundation

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Download Financial Management for Hospital Administration Book

Financial Management for Hospital Administration PDF
By:GR Kulkarni,P Satyashankar,Libert Anil Gomes
Published on 2009-07-01 by Jaypee Brothers,Medical Publishers Pvt. Limited

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- The management of health care providing institutions, centres, organizations has become so complex and complicated that it requires professional skills and techniques for their efficient performance - The professionals like personnel managers, engineers, financial and cost management accountants play a vital role to ensure efficiency and quality of services to be rendered. This book addresses all such issues and emphasises on management rather than the nitty-gritty of accounting process - It clearly explains that preparing an action plan with quantitative and qualitative terms of reference contributes to achieve growth and sustenance.

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Download Law of Hospital, Physician, and Patient Book

Law of Hospital, Physician, and Patient PDF
By:Emanuel Hayt,Lillian R. Hayt,August H. Groeschel
Published on 1972 by

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Download Statistical Approaches With Emphasis on Design of Experiments Applied to Chemical Processes Book

Statistical Approaches With Emphasis on Design of Experiments Applied to Chemical Processes PDF
By:Valter Silva
Published on 2018-03-07 by BoD – Books on Demand

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Optimized operating conditions for complex systems can be attained by using advanced combinations of numerical and statistical methodologies. One of the most efficient and straightforward solutions relies on the application of statistical methods with an emphasis on the design of experiments (DoEs). Throughout the book, the design and analysis of experiments are conducted involving several approaches, namely, Taguchi, response surface methods, statistical correlations, or even fractional factorial and model-based evolutionary operation designs. This book not only presents a theoretical overview about the different approaches but also contains material that covers the use of the experimental analysis applied to several chemical processes. Some chapters highlight the use of software products to assist experimenters in both the design and analysis stages. It helps graduate students, teachers, researchers, and other professionals who are interested in chemical process optimization and also provides a good basis of theoretical knowledge and valuable insights into the technical details of these tools as well as explains common pitfalls to avoid. The world's leading pharmaceutical companies and local governments are trying to achieve their eradication.

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Download Health Risk Assessment of Cadmium and Lead in Soils Book

Health Risk Assessment of Cadmium and Lead in Soils PDF
By:徐子琇
Published on 2017 by

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Download Fuzzy Systems Modeling for Environmental Management and Human Health Risk Assessment Book

Fuzzy Systems Modeling for Environmental Management and Human Health Risk Assessment PDF
By:Ashok Deshpande,Rehan Sadiq,Boris Faybishenko
Published on 2020-12-10 by

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Environmental management and risk assessment activities are often based on limited, imprecise or uncertain observations and numerical simulations. Since the 1960s, fuzzy systems modeling has been applied successfully in many scientific and technological fields, and has proven to be extremely useful when dealing with environmental problems. The main idea of the application of fuzzy logic is presentation of all systems parameters and variables as a matter of degree or partial belief, which will, nevertheless, allow one to produce acceptable, but definite, outputs in response to incomplete, ambiguous, distorted, or imprecise inputs. Fuzzy Systems Modeling in Environmental and Health Risk Assessment presents a compendium of the theoretical and practical aspects of using fuzzy systems modeling methods about solving environmental problems and analyzing health risks. Volume highlights include: - Environmental quality assessment and human health risk analysis - Solving environmental problems related to air and water pollution, solid waste, indoor swimming pool and landfill risk assessments, wastewater treatment, hydrology, etc. - Practical applications of fuzzy systems modeling in hydrogeology and environmental science Fuzzy Systems Modeling in Environmental and Health Risk Assessment is an invaluable resource for environmental engineers, environmental scientists, hydrogeologists, mathematical geologists, numerical modelers, geohealth and for researchers and practitioners interested in application of soft computing theories to solving a variety of environmental problems.

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Download Strategy for research on environmental risks to children Book

Strategy for research on environmental risks to children PDF
By:
Published on by DIANE Publishing

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